The rental company upgraded the vehicle to a brand new Audi A3. Very satisfied with the rental process.

Mandatory insurance

It was a prepaid order, but the store didn't accept magnetic stripe cards, resulting in a failure to pick up the car. The order couldn't be changed or refunded, and after-sales service was very slow!

Returning the car at the airport store was quite convenient. However, renting a car at the central train station store was a nightmare. It took us an hour to find the store, then after completing all the formalities, we needed another hidden parking lot to get the car, which took another hour to find. Additionally, we had to complain about this: although we got a free upgrade to a larger MPV due to car unavailability, the second day after a tire blowout and switching to a spare, we reached another store in Füssen only to switch to a compact SUV. 'This car or no car,' we were told. We booked a Touran to fit five people's luggage, so imagine three people and two large suitcases squeezing into the back seat for the rest of the trip! Unforgettable.

The store at Frankfurt T2 is very convenient, located just to the left of the exit.