During the busy summer season, AVIS showed no cars available, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company by phone, and they kindly sent a car to pick us up and take us to the rental location, saving us the trouble of carrying our luggage ourselves. Once we arrived, we found that AUTOONE and SURPRICE shared the same location. Later, when we received a confirmation email, it was under AUTOONE’s name, so they’re probably sister companies. There were two staff members processing rentals on site, and we only waited about ten minutes before it was our turn. After confirming the addition of full insurance and cross-border usage fees at the counter, we were given a car slightly larger than the one we had booked. It was a white SEAT Arona. The entire process took about ten minutes. (Unfortunately, in the later selection options, we couldn’t choose the actual car model we received.) When returning the car, we had full insurance, so as long as the fuel tank was full, they quickly checked and completed the return process.

Satisfied.

There were hidden charges, and I was additionally charged for car cleaning.

This car rental company is notorious for fraud and is highly unreliable. The Google rating is less than 2 stars. Strongly recommend that Zuzuche remove this company. Specific issues include: - Push for overpriced insurance: They highly emphasize scenarios with high compensation to sell a €150 insurance policy. Upon refusal, they appear to take a vengeful stance. - Extremely slow pickup process: They questioned the translated document provided by Zuzuche. Later, I saw on Google reviews that this company tends to use document doubts to increase fees. - Malicious damage claims: The vehicle damage report was very vague and missed many parts, with no photos taken. After inspecting thoroughly, they reluctantly added details. At return, they scrutinized the car with a magnifying glass and claimed small white spots on the glass were my fault, demanding a glass replacement and charging €1100. Their attitude was extremely arrogant during communication.

Muy mal servicio. Entregan coches llenos de toques y rallas por todos lados que notificas pero dicen que no pasa nada, y a la vuelta te hacen un teatro y te obligan a pagar por defectos ya existentes en la recogida. Fatal, no volveré a viajar con ellos.

Menos mal que reserve el seguro a todo riesgo con QEEQ.