Booking was quick and easy. Assistance whenever I needed it was very quick.

Very satisfied, the vehicle is new and the service is fast.

The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!

Very bad experience. When returning the car at Melbourne Airport, we were in a hurry to catch a flight and were unfamiliar with how to get into the Europcar garage. We went to the Europcar return office to ask for directions, but the staff ignored us and refused to help. They seemed to take pleasure in our distress, knowing we were about to miss our flight. They refused to give us directions to the parking spot nearby and insisted we drive to the designated location. Luckily, we found other helpful people at the airport; otherwise, we would've missed our flight. Due to the rush, my friend's mom twisted her ankle while moving luggage, which caused significant discomfort during our trip. We are extremely dissatisfied with the staff's indifferent and gloating attitude.

Car had not had its interior cleaned. Rubbish in the car from a previous customer (water bottle, hire car signage etc)

Like: I like everything,but to much full insurance
Dislike: Change the insurance for full insurance is best