Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.

Picked up and returned the car at Venice Airport. Although the counter is not large, both the pickup and return were smooth.

we reached early to pick up the car at 17:36. My booking was made to be picked up at 18:30. The customer service officer did not inform us that we would have to wait till 18:30, he gave us the car early, and only after the trip, I am billed an extra day of rental of 100 euros, when my per day of rental was 57 euros approximately.

Slightly coerced into paying the additional insurance - nearly the same as the hire price !! We were told we could lose 700 EUR for a scratch without it