It's okay.

Extremely poor service. The staff at pickup was very impatient and rude. We were threatened by the staff. The roadside assistance number was unreachable after a traffic accident. After the tow, no one contacted us proactively. Additional charges were made without explanation. The vehicle had no spare tire.

Required a credit card. Very reluctant to accept my Monzo debit card but did agree in the end.

App always logs me out!!! And it shifts current reservation to a past reservation the moment the time has passed so hard to find. Odd UX.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

Un surcoût de 44e a mon arrivée soit disant pour une arrivée après 23h....alors que j'étais au comptoir avant et que le temps de passer il était 23h35...mais ce surcout non prévu et non annoncé est une honte totale et inadmissible...je ne recommande pas cette prise d'otage.