Very satisfied with the service. Staff had a great attitude, quickly processed the paperwork, handed over the keys, and even reminded me to drive safely. Excellent overall! The car was in great condition, had only 15,000 kilometers, was spacious inside, and very reassuring to drive.

Picking up the car at Sants Train Station is convenient with multiple subway lines available. The pickup point is in the basement of another building.

The staff were quite friendly. They asked if I needed additional insurance, and when I declined, there were no delays in processing. The paperwork was completed quickly. The vehicle inspection was thorough, and they proactively pointed out existing damages on the car, and coordinated a replacement if the car was not in good condition. Initially, I had booked a 5+2 car but was given an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The exchange went smoothly. (Though, if I booked a seven-seater, why did they first give me a five-seater?)

Couldn't find a gas station when returning the car, was unfamiliar with the road, and they were unwilling to help when requested.

No fuss, good attitude