Extremely frustrated. We showed the rental order stating that insurance was already purchased and no additional insurance was needed to the front desk staff three times and emphasized that we only wanted to pay the amount on the order, yet we were still tricked into adding an unnecessary vehicle rescue insurance. They claimed it would be refunded if the fuel tank was full upon return. This was very upsetting and felt like a scam. During pickup, there was no one to assist us; we had to find our own way to the parking lot. The staff left the counter for a long time, leaving us searching the vast parking lot for an hour. It was a terrible experience.

Bought additional insurance at the rental location. The insurance bought on the rental platform was not recognized.

Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Great car and customer service