Very good.

There were two long scratches (2 cm each) on the lower part of the car door. I didn’t record a video when picking up the car, and they charged me 120 euros for it when returning the car. It's very unreasonable. They told me to contact the rental platform since the insurance can reimburse me.

The car model was downgraded. They insisted that we buy insurance from the company.

Picked up and returned the car at Venice Airport. Although the counter is not large, both the pickup and return were smooth.

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.