The car was fine however we needed to wait for over 2 hours to pick up the car - this is shocking amount of time wasted especially with the 8 months old baby. The waiting time was probably the worse thing about the whole experience. Everything else was very good.

Straight forward and easy to understand process. What's app reminders are a nice touch.

They initially tried to force us to buy insurance, threatening not to give us the car if we refused. After contacting customer service at the rental company, they assured us there would be no additional charges. However, when processing the order, we were still forced to change the car model and pay an additional 120 euros. They also did not provide a paper copy during the confirmation, and the confirmation page did not include the fees, so we signed without realizing the additional charges.

When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!

1. Inaccurate pricing: They said additional insurance is €25, but it's actually €35. 2. Disorganized vehicle arrangement: I carefully selected a small car, a Yaris, with 5 seats and enough trunk space for luggage before ordering. When I arrived at the store, they first gave me a manual two-door A3, and then switched to a 4-seater Smart, which couldn't fit my luggage. Terrible.

I booked an A class Benz but at the time of arrival, it was not available. they offered an equivalent choice or an upgrade for a minimal fee for a B class Benz I took the B Class Benz which was a good choice.