great brand new car super cleans and super efficient pick up and drop off!

great experience as always

Very good service from pick up to drop off. There are extensive roadworks in the Euston area so please allow sufficient time when booking here to collect and drop car off.

Straightforward easy process as always with QEEQ. Discount also applied after initial price quote which was good.

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

The car had damage in the tyres the rubber was damaged, fortunately i took a photo, because when i came back they try to charge me. Also I whent thro a road that i had to pay when it os pic hour, and i paid the same day. Anyway AVIS thought that i did not paid so the charged me. Again i have proof that i paid so i claimed the money back. Just 5 pounds but... why do i have to pay twice. In total 2 Big mistakes in my opinion.

simple process. very good they eliminated the use of paperwork and have the rental agreement send straight to you email. OOH Drop off process was easy