Overall service was satisfactory.

Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

The service lady had a great attitude, very nice.

It was okay, but the selection of car models is limited. There was no on-site confirmation when returning the car.

Like: Clean car, matched the size we had ordered although not the brand. Easy to collect (after the long queue) and drop off at Munich railway station although you need to keep your eyes peeled to find the drop off garage.
Dislike: We queued for nearly an hour at Munich airport to pick up the vehicle even with the ticket system. The ticket machine needs to be more obvious or at least a more obvious sign.