The car pickup location is in the city center, with the store situated on the street level. Pickup is on the fourth basement floor, and drop-off is on the third basement floor, with clear signs that make it easy to locate. I did a self-service drop-off at night, placed the car keys in the designated box, and took photos and videos for record-keeping. The car pickup process was very convenient, and no insurance upselling occurred. The vehicle was nearly new, having been driven for over 16,000 kilometers. It was equipped with full-time four-wheel drive, though the fuel consumption was a bit high. Fortunately, gas prices in Canada are cheaper than in China, with the cheapest fuel found in Toronto and the most expensive in Quebec. Additionally, nighttime fuel discounts are available. The road conditions throughout were excellent, making it a good choice for first-time self-driving trips abroad.

Overall service is good, and the staff have a good attitude.

We were pleased with the vehicle offered to us. We were later in the day, checking in, therefore the vehicle was not exactly what we reserved--- however, we were very pleased the vehicle.

Like: The employee was friendly. He also helped us in the facilitation of picking up the rental car.
Dislike: The person in front of us took a while to decide. It would have been better if those who had confirmation letters be in one line while those who had none would be in another.