Waited for over 30 minutes during pickup because the car was being washed, according to the staff member.

We got Ford Focus station wagon, which was an upgrade from the booked car. Did not receive the instructions how to enter "rental return" part of the Paris CDG Terminal parking, so ended up in the public car park.

Easy booking, excellent price with booking several months in advance.

Excellent car, excellent condition. Bit of a disconnect as i’d Already paid for excess protection insurance.

Yes magic occurred.

The car was better than expected, as it was the next level up, and better for size, but cost more, as size booked not present. Needed to take extra insurance as car larger and more susceptible to accidental damage, so cost increased. However, overall satisfied by service and cleanliness of vehicle. Full set of vehicle options were present and great to use, such as sat nav, parking camera, and cruise control.

Booking platform was easy to use and sort. Vehicle choices laid out well to choose right vehicle from online pages. Quick and efficient collection.

When we got to the pickup desk we were told that the car type we booked was not available and were offered a Fiat 500 as a substitute which was no good as I needed space for my wheelchair which is why we had booked the car type in the first place we were charged additionally for a Dacia Duster.