The overall service was acceptable, but the store was hard to find, making both pick-up and drop-off quite inconvenient.

Picking up the car was easy, but returning it after hours meant no one inspected the car in person. The next day, the rental company claimed there were scratches and withheld 2500 from my credit. Still in communication with customer service...

I asked to add an additional driver. They didn't inform me about the extra charge; they just said OK, took the driver's information, and processed it. Then, when I was billed, they charged my card directly, assuming I should know this?! How am I supposed to know there's an additional fee for adding a driver? This was my first time adding a driver.

Acceptable

Excellent service