There was no queue upon arrival, the process took about 15-20 minutes. The staff was meticulous and explained unclear matters thoroughly.

The two orders cannot be combined, and I had to return the car first before renewing the rental. This is very inconvenient and inflexible.

phones were difficult to reach

The car was very clean and new. There was no problem

Waited more than 1 hour to pick up car which only 4 person in front of us. Only 1 staff is working. We cna see processing time was very quick for all other companies. Wasted our precious time during vacation. Expected company to be more well prepared since already booked online during pick up. Drop off goes smoothly. Staff was kind and helpful.