The service was warm and thoughtful.

Very satisfied

the car was all scratched an not enough tire air . as we started driving the 'warning lights went on

it was not written that after 23:00 will need to pay extra - very disappointing

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).