Very satisfied, smooth pickup process.

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

Машину заменили на более лучшую, очень приветливый персонал

The queue at the pick up desk was at least 20 people long when we arrived and was very slow moving. It took around 2 hours to collect the keys. It took longer to collect the car than to fly from London.

Pleasent stuff, everything ok

Budget did not know about reservation. Had no normal cars. Insted of mini suv, i recieves fiat qubo.... It seams you do not have normal contact with them... Pick up office had to be near air port, but adress in reservation not valid for a year. Had to go with kids and laguages by public bus to city centre. Drop of a same problem.