Won’t rent through budget again.

1. Reserved a Mercedes A-Class but got a Ford instead. 2. On-site, they pushed various insurance products. 3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times! 4. When I had issues at the return location, I called the company, but nobody answered.

Charged extra fees without my knowledge

The car rental office is outside Catania airport, together with ABIS, but not far. As I arrived at 11:45 PM, I was worried they might be closed, but an attendant was still there and wasn’t impatient at all. Although the vehicle was not what I had initially expected, it was late, and I couldn't argue about it, as it was QEEQ's fault. Overall, I am satisfied.

I wanted a fiat Panda but when I arrived after half an hour of waiting my at the desk was told there was only a Mercedes available for me at an extra cost of €40 per day.on top of that I was accusedtof causing scratches on the car of which I have absolutely no idea whether they were there before or after my rental. I certainly didn't collide with anyone. Either way I made an appeal and was told that depending on the appeal, they would take €400/500 out of my account in the event of repairing the car. I'm pretty sure from the scratches that were there visible you could possibly just clean them off, why the hundreds of euros is necessary I don't know, and furthermore from my own pocket is scandalous. This os just a rip off company who'll try to scam you out of every penny they can. Yes the car and location was nice but they customer service and hidden charges are just awful. Would not recommend to anyone. They won't be getting another penny out of me as I won't allow them to charge me for damage that has nothing to do with me. Especially considering I didn't even get the car I wanted in the first place.

Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.