Satisfied with both the pickup and drop-off experience.

I booked a 'Mid-size SUV - Edge,' but on the day of pickup, they only had a 'Tesla Model 3,' and the clerk even told me it was an 'upgrade.' Ridiculous. You can compare the prices of the two models yourself. Since there was no Tesla Model 3 listing on QEEQ, and the rental company promised to exchange the car in two or three days when one became available, I reluctantly accepted. Three days later, I went to exchange the car, and they gave me a 'Compact SUV - RAV4.' The company still refused to admit the downgrade. Both QEEQ and Dollar's official site list the RAV4 as a 'Compact SUV' and the Edge as a 'Mid-size SUV,' with the Compact SUV generally being much cheaper than the Mid-size SUV on any given date.

Friendly and helpful staff

Helpful and saved me money!

I was generally satisfied with the service from Dollar

Excellent - when they heard about our attempts to get a roof rack they allocated us a Toyota Sienna that had very good boot space. Only improvement suggestion was what fuel we should use - there a 3 grades of petrol used in Canada and a dilemma as to which one to use - nothing inside the fuel hatch of the vehicle.

Went well - only improvement would be to identify the vehicle earlier so that we did not need to fret so much about luggage space.