The car pickup location is in the city center, with the store situated on the street level. Pickup is on the fourth basement floor, and drop-off is on the third basement floor, with clear signs that make it easy to locate. I did a self-service drop-off at night, placed the car keys in the designated box, and took photos and videos for record-keeping. The car pickup process was very convenient, and no insurance upselling occurred. The vehicle was nearly new, having been driven for over 16,000 kilometers. It was equipped with full-time four-wheel drive, though the fuel consumption was a bit high. Fortunately, gas prices in Canada are cheaper than in China, with the cheapest fuel found in Toronto and the most expensive in Quebec. Additionally, nighttime fuel discounts are available. The road conditions throughout were excellent, making it a good choice for first-time self-driving trips abroad.
The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.
When we arrived, the wait time was a bit long. This counter seems to be shared with the blue T logo company. After completing the paperwork, we waited about half an hour to get the car.
The service was excellent, and the car inspection was thorough. Make sure to take detailed photos of the vehicle from all angles in advance and note any scratches on the car body to avoid future issues.
The process is very quick. As usual, they try to sell you full insurance, but you can simply decline. The procedures are efficient, and the vehicle was in excellent condition—clean with no odors. The return inspection was also fast, and there was no detailed inspection with a flashlight.
It was a very heartwarming and convenient car rental experience. The staff was friendly, kind, and humorous. Picking up and returning the car was simple and easy. I'll definitely come back next time.
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