Very convenient, and because the reserved model was unavailable, we got a free upgrade to a better car.

The rental company proposed two solutions: first, switch to another car and pay an additional 61 Euros; second, cancel the order with no refund. I requested an automatic car, but it was denied. I called the customer service in my country for help. They assisted by submitting a request and advised me to take photos for evidence.

The reservation price was supposed to include insurance, but I was told I still needed to pay for it. I find this confusing.

I chose a Mercedes-Benz A-Class, but I ended up getting a Citroën C4. The difference is too big. Even though they are supposed to be in the same category, the price difference should be significant. I'm a bit upset.

The car was new, perfect. Counter could have been faster.

Everything was smooth.