Desde mi punto de vista, ofrecer la renta de un vehículo, sin ningún tipo de seguro, me parece poco

I waited for more than one hour to get my car. Not only there is a long line, your staff members left their posts one by one. Thank made the waiting longer. No explanation as to why.

Do as you say, and say as you do. You will learn customers' trust.

Demasiado tiempo para entregaros el auto, y bastante sucio el auto por dentro y por fuera

Buen servicio

Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!

Professional, competent counter staff.

Was told there were no cars available by pick-up shuttle and that I have to rent from someone else. Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned. Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full. Otherwise everything went well ... the minivan was fine, and clean. Price was good. I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.