Avoid this car rental company at all costs! The staff have terrible attitudes, deliberately make things difficult for Chinese customers, are arrogant, rude, and impolite!!! Absolutely awful! I've truly never seen anything this bad, they are so unprofessional, rolling their eyes and making all sorts of unreasonable demands! When I refused to buy their expensive insurance, they immediately changed their attitude! Made me wait at the airport for over three hours for no reason!!! I rented for ten days but returned the car after two days! They charged me a 15,000 deposit and held it for a month!!! Just terrible!

personnel a la reception désagréable et noin commercial

They charged me an extra for diesel vehicle, what I didn't request

Good service

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

Counter staff was helpful I think his name was Marco, Got new car one issue about the car that there was no fluid for the windscreen wipers, & one issue with the GOLDCAR as they didn't release the amount of money blocked on my Credit card almost 8 days passed till now with no issue with the car when i returned back!!