Happy and Satisfied!

There was only one person in line when picking up the car, so the process was quite fast. Initially, they gave me the wrong car, a Ford FLEX, which was also large but smaller than the Suburban. I estimated that the luggage space wouldn't be sufficient, so they changed it after I pointed it out. They strongly recommended the roadside assistance plan, which costs 7 CAD per day. I hadn't intended to buy it, but considering the mountain roads, I bought it for peace of mind. In the end, I didn't need to use it. When returning the car, I was charged a late fee. After disputing it, the fee was waived. Although I did return the car about ten minutes late, the staff had indicated that up to an hour would be fine, which is why I was a bit late. Next time, I'll make sure to return it on time. My agreement was to return the car with a full tank, but the gas station attendant didn't fill it completely, which wasn't really my fault as I had asked him to fill it up. Fortunately, there was no penalty.

The vehicle provided was a new car with less than 3000 kilometers on it, and it was in excellent condition. The staff was enthusiastic and professional. They didn't require me to buy an extra tank of fuel, only to return the car with a full tank. The pickup service in Quebec and the drop-off in Toronto were both very smooth.

The car didn't match the description.

Returning car was difficult to find on Union station. A note on paper work to say entrance to rentals is underground behind Bay st would be helpful

Like: Alamo served me with the new car, comfortable to enjoy driving in Winnipeg!
Dislike: A little bit difficult to find out the entrance to the car park when dropping the car.