The overall experience was excellent. QEEQ's customer service is very knowledgeable, and I've rented cars through QEEQ many times before. Extremely satisfied.

Luxury sedan: Mercedes C Class automatic or similar model, but there was no similar model when I arrived. They tried to convince me to upgrade to a luxury model at a higher price, claiming that because I had rented from them before, I could get this higher-end model at a very good price. Additionally, I had purchased full insurance, but they claimed it was partial insurance (unsure what partial insurance means). Then they mentioned an excess of 2000 pounds, and when I asked more questions, they refused to check. I called the rental company's customer service, and an Indian-looking employee at the store spoke with the customer service representative for about 10 minutes. When I went over to ask further, they said the excess was now 250 pounds, which seemed like bargaining. I then called the customer service directly, and they said they would report to their supervisor. I decided to take the car for now.

Great car and quick service. Thanks.

There was a technical issue when booking (something that Europcar system was not connected to yours). I tried the next day and it worked.

They gave me a very bad car and for 4 days i kept trying to change and they refused untill the car broke down on me and my family and they ruined my 2 weeks vacation, and they said u took it from a third party site, i will never rent from them again, specially sheffield ranch and its manager mr. Michael, special thanks to mr. Martin for the kind assistance

Perfect thank you

I chose the cheapest car so it was not strong enough for me but it was brand new with 200 miles so I couldn't have asked for anything better. Very quick pick up/drop off, central location.