Simple process and smooth communication! The car is extremely new, a 2024 model, and very clean. Returning the car was very easy!

The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!

The car was in great condition, no upselling.

Initially there was an overcharge, but QEEQ's customer service resolved it quickly. The enterprise staff didn't push any additional products. The employee who showed the car was very friendly and thorough. Returning the car was very quick; the woman staff was efficient, checked the car in 30 seconds, verified the fuel gauge, and the return process was done. Excellent service.

Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!