Very good

Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.

Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.

Will never ever rent car again from this company. Didn't answer phone, poor description of pick up location. No sign no info other than couple of line in booking confirmation that was not even good English. I will not recommend it too anyone and write my objective review online as well