Nice and easy

Very good

Large counter with 7-8 spots, of which only 2 were manned. Slow in processing people through

The car was excellent good cruise control drive very well I loved it but it was not washed up .. it was dirty when I pick it up . And due to running out it time I couldn’t wait for another hour to be cleaned☹️So really disappointed on that but otherwise I loved driving the car .. superb!

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.