Easy and fast

H.Perez-Porro Costa

Canada

Reviewed: Sat, Jul 27, 2019

About Routes: 6.0 /10

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Hubery Silas

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Aug 15, 2018

About Routes: 2.0 /10

We waited 40 minutes for someone to pick us up, but when we were about to get in the car, it drove off. We called the rental company and waited another 15 minutes before another car arrived. We have rented from this company twice. The first time, we returned the car at 8:00 AM, but there was no one at the lot. We left the keys on the counter and had to take a taxi to the airport ourselves. The second time, when we returned the car after coming back from Banff, no one attended to us for a long time. We handed over the keys and were told we could leave. I insisted on a proper check and signed confirmation that there were no issues. The gas tank was empty when we picked up the car.

WS.LAM

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Oct 20, 2019

“Good prices but don't expect professional services.”

About Routes: 7.0 /10

Service is slow.

About QEEQ: 8.0 /10

A.Kirchin

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Sep 25, 2019

About Routes: 6.7 /10

It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.

About QEEQ: 7.0 /10

It was fine.