Easy and fast

The wait time at the counter was more then 2 hrs

Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.

Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice

Price was great !

We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.

Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!