The French guy who helped us with the rental was super friendly and really went out of his way for us.

Pretty good overall, but the preparation time was a bit long. I booked for 8:00 AM pickup, arrived at 9:00 AM, finished the paperwork by 9:20 AM, and was told the car would be ready by 10:00 AM. In the end, it was actually given to me at 9:45 AM. Everything else was great.

Great, very enthusiastic. We arrived early in the morning by plane, and there were very few rental companies open at that time, so other customers from different rental companies came here to ask questions. They answered enthusiastically. There are three companies sharing one counter in a small workspace, but they are all friendly and helpful. Props! The workspace seems to belong to Enterprise! The people at Alamo were also very friendly, but I never received a contract. Not sure if it was because they didn't have my email in the system or if the staff weren't familiar with the system. The staff used a Pad to operate and said I would receive an email later, but I didn't! When returning the car, there was a small scratch, and they charged me 1000 euros. Still said I needed to wait for an email, but I didn't dare to, so I waited there until another person helped me. I think it was someone from Enterprise who finally gave me a paper receipt.

Excellent service from Maktoum - did everything to ensure we had a smooth rental process - friendly and likeable. Credit to him!