Got a free upgrade

The guy who handed over the car was very helpful, assisting me with finding the Bluetooth. However, the man with the beard who handled the paperwork had a heavy accent, which made it quite difficult to understand him, probably because he's from the suburbs of London, haha. I originally booked a Ford Galaxy but was recommended to switch to a Volvo XC70. Although the space is smaller than the Ford, it was cheaper. Overall, it's still fine, and the car was relatively new.

I was upgraded, due to them needing more small cars which was ideal for me.

Very easy process

Professional, courteous service. Limited choice of diesel cars was disappointing, as they had none available. So excessive fuel cost was a concern.