Be more agile

Counter lady was quite rude. Tried to sell me more insurance. Told me I couldn't possibly have insurance as they own the cars so how could anyone else insure them! when she realised I wan't buying more insurance she almost threw the keys at me. Did't tell me where or how to collect car. Pisa airport rental cars are either a bus ride or long walk to collect. She gave me no information and I had to find all this out myself. Appalling service.

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

Goldcar is a FRAUD. My credit card did not work, so to allow my partner's card, they made us buy some kind of extra insurance for 2 times more than we initially spent, which also included full insurance...