Très professionnel en tout point de vue. Très bon accueil.

The service was excellent. Despite my poor English, the front desk staff patiently explained everything!

It was okay. The car was good, but there was no other service. They overcharged me and only refunded me after I returned to my country. They charged a high administrative fee without any service.

The provided car's charging port didn't work, so I couldn't charge my phone or use GPS navigation via the car's power source. There were no staff members at the pickup location to inform us of this issue, and we had to visit the store to resolve it, which was very troublesome. After negotiation, we were told there were no replacement cars available and had to try our luck at the airport pickup. The service was unacceptable!

Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.

The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable. However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.