Nightmare with goldcar

I rented two cars; my car was basically the model I booked, but the other car was smaller, and its trunk did not meet the requirements of the booked model.

There was no queue upon arrival, the process took about 15-20 minutes. The staff was meticulous and explained unclear matters thoroughly.

The car rental process was very satisfactory. The actual car provided was a Corolla—fuel-efficient, agile, and easy to handle. Most importantly, it was quite new, with only around 4,000 kilometers on it. The staff at the rental company were extremely friendly and professional. There was no unnecessary upselling whatsoever. Every time they charged my credit card, they would explain the fee with a copy of the receipt. Moreover, they refunded the pre-authorized deposit to my credit card just one week after I returned to the country.

Satisfied

Pros- OK car and good price. Cons- Very pushy about purchasing the extra insurance at pick up. Went as far as lying to get us to purchase it. At the drop off we had to pay a "parking fee" when we returned the car in Izmir. We were never told we had to call the car rental company at the parking gate and therefore had to pay for parking.