Yay... it’s Hertz!

Excellent

The process was simple and the waiting time in line was short.

Convenient car rental, economical and affordable, good vehicle condition, powerful performance

The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.

hard to find the pick up area, waited more than 30 m. on line at the counter. the price was $ 30.00 more than the estimated price on line not happy with that.