Several car rental companies in Europe are actually quite good. Their locations are easy to find, and returning the car is very convenient. The downside is that there are many renters, so you might have to wait in a long line, but this is the same everywhere.

Budget is poorest rent company, I booked a Benz A class automatic car, the staff forced to accept cheap cars and said I have no options only automatic I have to accept. The staff attitude here is so bad i had never seen. They said you can wait or accept their offer. Then I wait about two hours eventually, they offered me a Audi A6 and forced me to buy a full insurance. I told them I have already purchased a full cover separate, they said I need to buy extra expensive insurance there, otherwise I can't take the car I want.

Did not get the car that I’ve payed for, also not automatic gear available at the pick up, so we couldn’t add an extra driver

The staff was supportive. Masi & Viola were good fellows. But they charged me Rs. 5500 for fuel worth of Rs. 800. Mis use of pre authorization.