Parfait ! À renouveler

The provided car did not match the one I reserved. The description mentioned it could fit three suitcases, but it could only fit one 24-inch and one 20-inch suitcase. They kept trying to upsell me on a car upgrade and insurance. The car had many scratches on the driver's door.

We picked up the car near the Galeries Lafayette in Paris, then went to a nearby parking area for a self-service pickup. There were no inspection procedures. For the return, we dropped it off at Charles de Gaulle Airport without any checks. We just parked it in the car rental area of the airport, noted the parking spot, and that was it. The return time was based on the pick-up time. Our booking said pick-up at 8:00 AM, but we actually picked it up at 9:00 AM. Not only did they not charge us any late fees, but they also changed the original return time from 8:00 AM to 9:00 AM. Awesome! The only downside is that the deposit refund takes quite long, about 60 days. We rented the car for a total of 11 days, with a deposit of nearly 567 euros.

Their efficiency is very slow

Great front desk staff

Excellent Web site

The car was perfect. we were glad we got the same car we booked not a similar one. Europcar should quote the final price including the international one way fee, because we checked the price many time while mentioning the pick up and drop off location, but only when it was time for booking and confirming the rental, a notification windows appeared stating that the price was doubled because of the international one way fee. Thank you