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Pick up and drop off with Avis was horrendous! Car ordered not available!

Reviewed: Tue, Sep 17, 2019
About Avis: 5.3 /10
Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service
Compact SUV | Jeep Compass or similar

Relevant Reviews on Avis in Italy

Anonymous

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Reviewed: Mon, Feb 9, 2026
About Avis: 10.0 /10
Super easy to find, all the rental counters are together. I’d definitely use them again next time.
About QEEQ: 10.0 /10

Rosalind Wilmot(t)

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Reviewed: Thu, Jul 24, 2025
About Avis: 10.0 /10
The service attitude was excellent, and they actively resolved issues and helped find solutions.
About QEEQ: 10.0 /10

Doreen Barrie

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Reviewed: Tue, Jul 16, 2024
About Avis: 10.0 /10
The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.
About QEEQ: 10.0 /10

Luther Bruno

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Reviewed: Sun, Oct 23, 2016
About Avis: 10.0 /10
The service was excellent. We initially had two small cars, but due to a sudden health issue with one of us, they arranged a large Mercedes for us. Very impressive!
About QEEQ: 10.0 /10

T.C.

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Economy | Renault Clio or similar
Reviewed: Tue, Oct 29, 2019
About Avis: 9.7 /10
There is nobody at rental return Location with little instructions or signage to bring key back to desk. Can be improved
About QEEQ: 10.0 /10

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