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Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.

Reviewed: Wed, Oct 2, 2019
About Europcar: 3.7 /10
The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.
About QEEQ: 10.0 /10
Economy | Nissan Micra 2 Doors or similar

Relevant Reviews on Europcar in Spain

Les Strong

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Reviewed: Sat, Nov 9, 2024
About Europcar: 2.0 /10
They said the fine would cost 62 euros, including the processing fee, but after paying, they deducted another 40 euros as their management fee. What kind of management is this? Are they just managing to take money from customers? Arbitrary charges and unclear fees.

Laurel Ellis

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Reviewed: Wed, Sep 25, 2024
About Europcar: 8.0 /10
The specific car model I requested was not provided, and I was asked to pay more for an upgrade.
About QEEQ: 10.0 /10

Maxwell Daniell

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Reviewed: Thu, Jan 11, 2024
About Europcar: 8.0 /10
Returning the car was difficult to find, we circled around several times since the navigation was inaccurate. Picking up the car was easy. We were convinced by the store to buy full insurance; the car rental was only 1800, but the insurance cost more than 4000. It's been over a month and the deposit hasn't been returned yet.
About QEEQ: 8.0 /10

Lilith Maria

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Reviewed: Wed, May 8, 2019
About Europcar: 8.0 /10
Very good, the vehicle's exterior damage records are clearly indicated.

Egbert Eve

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Reviewed: Wed, Oct 25, 2017
About Europcar: 10.0 /10
No fuss, good attitude
About QEEQ: 10.0 /10

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