Unfriendly service. Rude.

One of the latches on the soft-top Wrangler was broken, so when it poured, water leaked in… There weren’t any other Wranglers to swap into, so I just had to put up with it. Then on the way down from the volcano the wind was so strong it literally lifted the top—such a mess… But once we’d already been up to the stargazing lookout, I didn’t really care anymore. They switched me into a very new Altima and the rest of the trip was smooth sailing—sedans are definitely more comfortable.

Very satisfied, straightforward process, no hidden charges!

Counter staff very helpful. Got a nice upgrade as no jettas or similar available.

Price drop protector good. Don't force customers to include insurance. Some of us don't need it as we have insurance from elsewhere and need to keep costs down.

The car was nice, waiting line at pick was over 2 hours, employee at the desk tried to sell us extra insurance which we already bought from a third party. When we returned the car, we were charged 100 Dollars extra than what we signed up for. I know about 30 Dollars go for the refilling the gas tank but there is still extra 70 Dollars which are not stated any where what are they for. I am not sure that this lack of transparency on the Budget side, would encourage us to be clients in future.

Like: Budget did a good job taking care of our reservation.
Dislike: None.