Less for the Best

Rented a Ford but was informed that the available car was an Isuzu SUV. Eventually chose to upgrade to an Audi Q7 at my own expense. The Q7 is truly impressive, with L2 autonomous driving and CarPlay features. It was fantastic for driving along the Great Ocean Road. However, one issue with the Q7 is that it doesn't make a sound when locking, so you can't tell if it's locked. When you're near the vehicle, the doors unlock automatically, leaving you unsure whether it's locked or not. The Q7 is quite large, which can be challenging for first-time visitors to Australia. Overall, it's a great car with excellent visibility.

Average service.

Very good, the car is brand new.

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

More staff on launceston, i waiting the staff about 30minutes. Nobody there before