Although my English is not very good, using translation software was no problem. The staff were very patient and explained all the fees clearly. I chose the full-to-empty fuel policy. Especially during the return process, I accidentally drove into the departure parking area instead of the arrival parking lot where I was supposed to return the car. The parking area was too large, and I couldn't find my way to the correct spot. Fortunately, a staff member kindly assisted me in driving the car to the return location. Very nice! Returning the car was very convenient—just handed it over to the staff. The deposit was released quickly, much faster than the one-month wait they mentioned earlier. The car was in great condition, and I recommend bringing an iPhone to use CarPlay navigation and a phone holder. Overall, it was a great experience.

We initially thought there would be a staff member who spoke Chinese, but later realized there was just a counter. The staff behind the counter didn’t understand Chinese at all, so we had to communicate with our limited English. The communication wasn’t great, but it didn't affect the car rental.

The car was quite new, but we still had to pay extra for full coverage despite purchasing it on the rental website.

Alamo's prices are very reasonable and the counter service is very patient.

Car in great condition, great spec and exactly as booked.

Easy to use, trust worthy.