Got a new car, perfectly clean for a good deal.

Very satisfied

I prefer renting a car in Germany because the vehicles are in good condition, the service is excellent, there's a high chance of getting an upgrade, and they don't have hidden charges. We originally booked a standard manual, but at the pickup location, we got a diesel manual station wagon. Since we planned to drive for several days, we asked if there was an automatic version available. The staff checked and offered a new C-class gasoline automatic with navigation, which had only been registered for a month. We were very happy! The navigation worked great, and we barely used Google Maps. When returning the car, we were a bit concerned because it was late and no staff was around, so we parked in the designated area and went to the office the next day to return the keys. We were told to just drop the keys in the drop-off box in the parking garage. In all of Europe, renting a car in Germany is the best choice.

The car rental company refused to rent a car to me using Zuzuche's international driver's license, stating that since I had previously been to Germany, more than 6 months had passed since my first entry, and therefore I could not use Zuzuche's license. I contacted Zuzuche, and their customer service said it would take 1-2 months to get a reply. I thought that was the end of it and waited for Zuzuche to respond and refund me. However, I later noticed that the rental company charged 340 euros to my credit card. (When I first arrived at the rental company, the clerk asked for my driver's license, passport, international driver's license, and a credit card, saying they needed to hold a deposit, so they had my credit card information.) The next morning, I went to the rental company to ask why they charged my credit card without authorization. The rental company said they were unaware of it and informed me that they were short-staffed on Saturdays and could not handle the issue, giving me a phone number to contact their headquarters on Monday. Today is Monday, and I called headquarters. They told me the charge is under investigation, and I need to wait. Meanwhile, I contacted Zuzuche's customer service, who had a terrible attitude and told me that since I contacted them at 12:15 PM to cancel the order, and free cancellations are only possible before 12 PM, I would not get a refund. Was it my choice not to rent a car? It's because Zuzuche and the rental company didn't arrange things properly. Why should the customer bear the loss? This was an extremely bad experience—I didn't get the car, my money was taken, and Zuzuche refused to refund me, causing a ton of trouble. I will never use Zuzuche to rent a car again! I checked reviews of the Zuzuche app online—it's full of negative reviews. If your rental process goes smoothly, consider yourself lucky, but if any problem arises, customer service will just say, 'We'll follow up and contact you as soon as we have news.' Decide for yourself whether to use this app.

Not bad

Professional team..

Great process & I passed my experience to other as I find easyrentcars the best among others..