Friendly approachable

I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.

I swap with another car so no comment on that matter.

I had to wait when getting the car due to staff shortages but one I was seen it was very quick. But still wait for my deposit and I have been charged twice for the rental but Europacar.

The pick up was terrible. We couldn't fine the place, the service was extremely slow. The car was not what we booked and too small so we had to upgrade and pay more

Fine as a platform but I didn't realise early enough that we would be dealing with Europcar. I would avoid them in the future

Took too long to get to front of que then waited 40 minutes for car to de delivered

Staff at collection very helpful