CAR RENTAL REVIEWS ON MODE AT CHRISTCHURCH AIRPORT, CHC

I have to give unparalleled praise for this company's service. Although it's a few kilometers from the airport, they have a 24-hour hotline, and simple English is sufficient. The airport shuttle service is extremely fast. During this trip, I left my phone in the rental car and realized it only after reaching the airport. I called the company, and they immediately sent someone to take me back to the car to retrieve it. My phone was still there, and they promptly drove us back to the airport. Returning the car was hassle-free, just handed over the keys, and they didn't check anything.

Great service, warm and attentive, the staff was very efficient.

The car was relatively new and the staff were decent, so overall I was satisfied. However, the return time was originally booked for 8 PM, and there was a 50 yuan charge for returning the car outside of working hours. Due to schedule changes, I returned it before 5 PM. QEEQ had previously stated that early returns would not result in refunds, which I hadn't noticed. But the store clerk wrote 5:05 on the final invoice (when I returned the car, handed over the keys, and was told it was fine since it was close to their closing time; they then sent us to the airport via shuttle bus). Later, I received the invoice via email and saw the recorded time as 5:05. The agreement terms were followed, and I have no objection to sticking to the contract even if the money isn't refunded. However, the way they documented it still feels slightly uncomfortable to me.

Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.

The organization is quite good, but the wait time at the airport to get to the rental station was a bit long.

Mode company provides good overall service quality. The staff at the pickup and drop-off locations are friendly, and the process is quick and convenient without any hidden sales tactics.

Renting a car was very convenient. Although the rental location is not inside the airport, there is a shuttle bus from Christchurch Airport's Gate 4. After calling, it only took about 10 minutes for the shuttle to arrive, which was very convenient. The rental process was quick as long as you completed online check-in in advance. On-site, you only needed to confirm a few details. It was raining heavily that day, and the staff at the rental office kindly drove the car to the front door for us. Our own phone mount was not sticky enough to use, but the staff generously gave us one for free. The overall experience was excellent. Another highlight was the one-way rental. We picked up the car in Christchurch and returned it in Queenstown. The Queenstown branch is near the airport, and during business hours, you can even take a complimentary shuttle back to the airport after returning the car. Overall, the experience was amazing. If you are experienced, self-driving in New Zealand is truly incredible because the best views in NZ are not in the attractions but on the roads. There are many small turn-offs along the way where you can stop temporarily to admire the mountains, snow-capped peaks, lakes, grasslands, and flocks of sheep and cattle.

Very satisfied

The service attitude was excellent. Our English is not very good, but the staff patiently explained and communicated with us! The procedures for picking up and returning the car were very simple.

Great service attitude!

The service attitude was excellent. The shuttle location was clearly indicated, and the staff was very friendly when we called the company. The vehicle was in great condition, and the inspection was meticulously conducted. All wear and tear were documented on the computer, and there was absolutely no upselling—truly outstanding service.

Very satisfied, the staff was very friendly.

Great value for money, rented for 9 days. The car had no issues, and it was very affordable.

Owner was extremely helpful and gave tips on places to visit

Was re-booked for a slightly cheaper price.

Satisfied

The staff were very helpful and friendly. They advised us to get a similar car that wasn’t electric so we’d be able to drive a distance.

We were able to change to a similar car that wasn’t electric for the same price. The customer service agent was kind in reassuring me the insurance policy remained the same

Car has some slight damage but otherwise fine. The Yaris is small as I expected but quite adequate for the two of us. The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often. Service very friendly.

Service from Qeeq was excellent.