AVIS CAR RENTAL REVIEWS IN UNITED STATES

No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.

Great service, easy car pickup.

Efficient and well-organized

The overall service is quite good, and there was no hard selling of insurance.

Satisfied

The service of this international company is excellent.

I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

Satisfactory

No vehicles available in the package, paid extra for an upgrade.

Pretty good, straightforward and rough management typical of Americans.

I asked for an upgrade and was very happy with it.

Platform was simple to use and also saved me money by rebooking the car for a cheaper price!

Expected a newer car but fine and was pleased with luggage space. Avis representative at Orlando gave the impression he didn’t want to be there.

Good service. Will use again.

The service was fine, but both cars I got had a smoke smell and cigarette ash inside. The cars were also very dirty.

Excellent

Friendly and enthusiastic service.

The process went very smoothly.

Very satisfied, everything went smoothly.

The queue was extremely long, waited for two hours, which was a huge waste of time. Can't the rental company open more counters?

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.

Terrible experience! Did I smash their car? Charging me 1500 for a car wash? Next time I might as well remove some hidden parts to make up for the penalty they imposed on me.