THRIFTY CAR RENTAL REVIEWS IN UNITED STATES

とても綺麗な最新型の車で快適でした！乗り心地も最高でした！ 楽しいドライブが出来ました！

ネット予約とアプリ、LINEの連動が最後まで出来ませんでした… もう少しわかりやすいといいと思います

The lady at the desk had a terrible attitude. She wouldn't answer my questions and behaved arrogantly the whole time. I asked to see the invoice before inserting my credit card, but she refused and rudely told me, 'If you want to rent a car, insert your credit card. If not, just leave.' Honestly, I was speechless. I told her it's perfectly reasonable to see the bill, and she just ignored me, leaving me standing there while she attended to several groups of other customers (Americans, Europeans, and South Americans) with a smile the entire time. I asked her again when I could see the invoice, and she continued to ignore me. I requested to speak with her manager. She seemed a little intimidated, went into the office, and then came back saying the manager would be there soon. After waiting over ten minutes without anyone showing up, I asked her colleague to call the manager. About five minutes later, the manager arrived with her. She instantly acted meek. She even tried to argue in front of the manager, but the manager told her to shut up and briefly explained the situation to me. She finally started processing my rental properly, albeit still muttering under her breath while doing so. I didn't let her get away with it, but I also decided not to engage further. In the end, her manager had already reprimanded her, so I let it go. In five minutes, the paperwork was done, and I took the keys and left.

Pretty good.

Good service.

Very satisfied.

Very good.

The front desk staff was very friendly and patient, even when there was a language barrier.

Excellent

Picking up the car was quite convenient, but I rented a Camry and was given an Altima. CarPlay was inconvenient to use and often disconnected.

They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.

Very satisfied.

I was given an old Hyundai Sonata with high mileage. The staff secretly charged road assistance fees and daily toll fees, which I absolutely didn't need.

The queue was a bit long, and there were not enough staff.

Promoted insurance upgrades and ETC services

Satisfied

The car was somewhat dirty when picked up, and as it was brand new, the smell inside was quite strong. Had to drive with the window open, and the smell faded after three days.

The operation process is very smooth.

Free upgrade for the vehicle model.

Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

I chose QEEQ because I thought I would be saving money on car rentals. This has nothing to do with QEEQ...but maybe they could inform Thrifty about their employee at Dulles Int Aiport (Wash DC).

There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.