There was no free upgrade offered. I had booked an Opel, but they said it wasn't available and provided a Ford Focus instead. I wasn't satisfied. My family requested a different car, so we switched to a Volvo, which cost more.
Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.
About QEEQ:10.0/10
To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.
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