EUROPCAR CAR RENTAL REVIEWS IN SWITZERLAND

Very satisfied. They are patient, fluent in English communication, and have a great attitude.

Efficient

It was such an amazing experience! The staff were incredibly patient and enthusiastic. Due to personal reasons, I didn't plan my time well and then encountered a traffic jam, so I felt I might be late. I called the company in advance since, in Europe, if you delay someone's off-duty time, you typically have to pay a 50-euro fine (please take note of this!). However, the person handling both my car rental and return was so kind. Earlier, he had noticed I was a woman traveling alone and had helped carry my luggage to the car. Even when I delayed his off-duty time during the return, he waited for me in casual clothes and didn't charge me any fees. Sometimes, the kindness of strangers can be so touching. It was truly heartwarming!

Very satisfied, no extra charges. The staff was very helpful, especially when assisting with the installation of the child seat.

The car was in good condition and the service was excellent.

I am very satisfied with the car rental service. The car was in excellent condition and very comfortable to drive. I will choose this company again next time.

Very good

You need to take a shuttle bus to the P51 parking lot to pick up the car.

Very satisfied, will choose this company again next time.

The service was very professional and communication was smooth.

The vehicle was very new, with less than 10,000 kilometers, and the service was consistently attentive and efficient.

There were hardly any people, and the elderly lady provided excellent service.

Good, just a few steps from getting off to picking up the car.

Overall good.

Initially, they gave me a Q3, which I said was too small, so they switched it to a Tiguan. They recommended I purchase insurance, but I declined. The car had minor scratches, so I recorded a video of the car beforehand. During the return, they did a simple check, walked around the car, and checked the fuel gauge, then said everything was fine, which was great. In the end, there were no additional charges.

Friendly attitude and efficient service!

The car pickup process was efficient with no upselling throughout. They just asked if insurance was needed, and after saying no, I could directly go to the parking lot to collect the car. The process here is quite flexible—you're given the keys and can inspect the car yourself. Since pre-existing scratches on the car are unavoidable, to prevent disputes, I followed QEEQ app's suggestion to take photos and upload them to the app. It's recommended to take close-ups and videos of any existing scratches, including the interior.

The staff at the front desk were friendly. The Bern branch is small, so there's no need to queue.

Overall pretty good, no unexpected charges.

It's okay. They reminded me that there’s no insurance from the rental company, and in case of an accident, I would need to be charged first.