HERTZ CAR RENTAL REVIEWS IN SWITZERLAND

The location is easy to find, the staff are very efficient, and most importantly, there was absolutely no upselling or additional charges.

The waiting time during peak hours is a bit long, and there is only one staff member at the regular counter, so you need to allocate about an hour for the process. However, the overall procedure is quite quick, with both the rental and return contracts sent directly via email. The staff mentioned that if you notice any issues with the car during pickup, take photos to record them and report back during the return process. The whole service is fairly professional. The car provided was very new and well-equipped. I rented a compact automatic car, and they gave me a Toyota CHR hatchback with a hybrid system. The trunk space was large enough to fit two 24-inch suitcases without any problem. Very good experience!

Booked a POLO but was pleasantly upgraded to an XC60, a shiny nearly-new car. Since I opted for full insurance on the platform, there was no sales pitch throughout the process.

Perhaps because I purchased full insurance from the car rental company, there was no upselling throughout. However, there was an upgrade during pick-up due to a lack of vehicles, and during drop-off, there was only one staff member, so it was quite slow.

Very good!

Very satisfied, highly recommended.

Extremely satisfied

Great attitude, everything went smoothly.

Extremely satisfied! It was my first time renting a car abroad, and the overall experience was fantastic. The service was attentive, the process simple, and the car was in excellent condition. The store even upgraded the vehicle model!

Fast service, no hidden charges, no upselling.

Excellent service! The staff member was incredibly kind and had a great attitude. She spoke English fluently throughout the entire process and was very polite while guiding us. Additionally, she didn't charge me for the highway sticker.

The car was in excellent condition, and the staff at the counter were friendly and helpful! Highly recommended.

Very satisfied

The service was excellent, and both picking up and returning the car were very convenient.

The attitude of the female receptionist was average, but everything else was fine.

Very good service. Especially when we returned the car an hour late, they didn't charge us for an extra day. Originally, we reserved a Polo, but they upgraded us to a high-end EV version of the Yaris instead, which included features like lane departure warning, emergency collision avoidance, and a rearview camera. The car was also easy to drive, though on the last day the tire pressure was low, so we went to a gas station and refilled it ourselves.

Satisfied

The staff were very friendly. Just remember to take plenty of photos. They claimed our tire was scratched and wanted to charge for damages when returning the car, but luckily we had taken photos at pickup. Remember to include the store in the pictures and confirm the photo location. Once both photos were sent to the staff, the return process was very quick and successful.

Easy car pickup and drop-off, great experience

The service was excellent. The originally booked BMW 5 Series broke down, and they initially offered me a BMW 3 Series. After I expressed my dissatisfaction, they upgraded me to a Lexus RX450 SUV with only 1,880 kilometers driven.